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| Mapping Customer Journeys & Dealing With Customer Complaints |
This concise two part course explains:
- What customer experience means
- The 6 key elements of a great customer experience
- Common mistakes businesses make
- How to apply each element in business for fast, profitable, sustainable growth
- How to deal with customer complaints
- How to turn customer complainers into customer advocates
By the end of the course you will:
- Understand what areas of business impact the customer experience
- Know the 6 key elements of a great customer experience
- Understand how you can turn a customer complaint into a win for your business
Who is Nigel Greenwood?
Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.
Who this course is for:
- Anyone involved in the customer journey of a business
- Business owners
- Get the course
