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Sunday, December 1, 2019

Mapping Customer Journeys & Dealing With Customer Complaints..udemy 100% free course

Free udemy course..................................The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.
Mapping Customer Journeys & Dealing With Customer Complaints

This concise two part course explains:
  • What customer experience means
  • The 6 key elements of a great customer experience
  • Common mistakes businesses make
  • How to apply each element in business for fast, profitable, sustainable growth
  • How to deal with customer complaints
  • How to turn customer complainers into customer advocates
By the end of the course you will:
  • Understand what areas of business impact the customer experience
  • Know the 6 key elements of a great customer experience
  • Understand how you can turn a customer complaint into a win for your business
Who is Nigel Greenwood?
Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.
Who this course is for:
  • Anyone involved in the customer journey of a business
  • Business owners
  • Get the course

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