Essential Telephone Skills and Techniques | FREE Business Sales Skills COURSE

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Essential Telephone Skills and Techniques | FREE Business Sales Skills COURSE


Learn how to handle callers with warmth and style, even the difficult ones!




Business,Sales,Sales Skills,udemy,
Essential Telephone Skills and Techniques | FREE Business Sales Skills COURSE


Whether at work or in our free time, we are all expected to interact with others on the phone. When we're not having a "face to face" conversation or making eye contact, it's easy to forget some of the simple etiquette necessary to have a positive interaction.In fact, part of communication is verbal. , they may misinterpret information, become frustrated with miscommunications, become distracted by other nearby factors, or misinterpret words or instructions.

 This can lead to poor conversation management. Professionally speaking, this can lead to lost business, dissatisfied customers, lost sales, wasted opportunities, poor editing of messages, spelling errors, etc. And so I could go on.

 Needless to say, bad moods, feelings of frustration, and ultimately a bad reputation for your business and business come when we mishandle a call.

 So, in my Basic Telephone Knowledge and Techniques course, I cover first-class telephone etiquette, use highly successful verbal formulas to deal with difficult customers, and learn how to achieve it. We provide a step-by-step process for

 phone do's and don'ts we have uploaded. You can print it out and keep it nearby in case you encounter those special moments.

 Leave the course with a clear picture of how to actively use your phone skills.

 Who is this course for:

 This course will provide you with new skills that you can adopt as you transition into customer service roles.

 Planning to work in a customer service center or customer facing role improves prospects











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