Professional Diploma in CRM Platforms Management | Free Sales course


Professional Diploma in CRM Platforms Management | Free Sales course 

Free Udemy course 


Course Content:

  • Introduction to CRM methodology and software area

  • CRM usage at sales channels management (branchs network, contact center, POS)

  • CRM at building of partners and agent channels

  • CRM as a fondation for building of remote and digital channels

  • Sales and service management methodology

  • Introduction to Analytical CRM (aCRM)

  • Business Cases of ACRM usage

  • aCRM Implementation

  • CRM at Marketing and digital acquisition

  • Implementation strategy


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